Service Dispatcher
Elkridge, MD
Full Time
Hobbs & Associates
Mid Level
Job Title: Service Dispatcher
Job Location: Elkridge, MD
Reports to: Service Manager
FLSA Status: Exempt
Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people for the successful service contracts with our customers.
Hobbs & Associates- A member of the AIR Control Concepts family.
Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences.
Check out our website: Hobbs & Associates
Essential Duties and Responsibilities:
This role is responsible for the following:
· Provide customer coordination and scheduling for service request received through our Service phone line and email.
· Support the customer service process by working extensively with all departments as necessary.
· Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively.
· Coordinate equipment startup and service with our Service Technicians and Customers.
· Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests.
· Completed required data entry for the purposes of billing to the customers and documenting warranty claims.
· Manage material procurement with manufacturers, ordering, release, and warranty management.
· Follow up consistently to complete assigned duties.
· Coordinate the transportation movements of the Technician teams.
· Forecast workload for 2-3 days out.
· Invoice fully executed work orders to the customer.
· Keep Operations forecast up to date and report it to Operations VP.
Experience and Requirements:
The best candidate for this position will meet the following requirements:
· 2+ years experience dispatching teams and/or similar scheduling.
· Must demonstrate excellent communication skills and a positive and friendly customer service manner.
· Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities.
· Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment.
· Required to use computer software and must be adept at learning new systems and tools. Geographical knowledge of service area or map reading skills is an additional requirement.
· HVAC parts/equipment experience preferred.
· Experience with FACTS Accounting Software preferred.
Benefits:
Air Control Concepts & Operating Company are Equal Opportunity Employers.
Job Location: Elkridge, MD
Reports to: Service Manager
FLSA Status: Exempt
Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people for the successful service contracts with our customers.
Hobbs & Associates- A member of the AIR Control Concepts family.
Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences.
Check out our website: Hobbs & Associates
Essential Duties and Responsibilities:
This role is responsible for the following:
· Provide customer coordination and scheduling for service request received through our Service phone line and email.
· Support the customer service process by working extensively with all departments as necessary.
· Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively.
· Coordinate equipment startup and service with our Service Technicians and Customers.
· Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests.
· Completed required data entry for the purposes of billing to the customers and documenting warranty claims.
· Manage material procurement with manufacturers, ordering, release, and warranty management.
· Follow up consistently to complete assigned duties.
· Coordinate the transportation movements of the Technician teams.
· Forecast workload for 2-3 days out.
· Invoice fully executed work orders to the customer.
· Keep Operations forecast up to date and report it to Operations VP.
Experience and Requirements:
The best candidate for this position will meet the following requirements:
· 2+ years experience dispatching teams and/or similar scheduling.
· Must demonstrate excellent communication skills and a positive and friendly customer service manner.
· Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities.
· Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment.
· Required to use computer software and must be adept at learning new systems and tools. Geographical knowledge of service area or map reading skills is an additional requirement.
· HVAC parts/equipment experience preferred.
· Experience with FACTS Accounting Software preferred.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
- EAP
- Pet Insurance
- STD/LTD
- Critical Illness/Accident
- PTO
- Employee Development
Air Control Concepts & Operating Company are Equal Opportunity Employers.
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